z7c Privacy Policy – How We Handle Your Personal Data

1 Introduction

z7c ("the Platform", "we", "us") operates the online gaming platform available at z7c.app. In providing this service, we collect and process certain personal data from registered users and visitors. This Privacy Policy sets out exactly what data we collect, how we use it, when we may share it, and what rights you have regarding your own information.

We take data privacy seriously. Our approach is to collect only what is necessary, store it securely, and be transparent about everything we do with it. If anything in this policy is unclear or you have questions, our support team is available at any time to help.

This policy should be read alongside the z7c Terms and Conditions, which govern overall use of the platform.

2 Data We Collect

z7c collects personal data in several ways — information you provide directly, information generated automatically through your use of the platform, and information obtained from third-party service providers where necessary.

Information you provide directly:

• Registration data: your full name, date of birth, mobile number, email address, and preferred username.
• Identity verification documents: a copy of your CNIC or other acceptable identification, and in some cases proof of your payment method, requested before processing large withdrawals.
• Payment information: the details of the payment method you use to deposit or withdraw — such as a JazzCash or Easypaisa account number, bank account details, or card information. Sensitive financial data is processed through encrypted third-party payment processors and is not stored on z7c's servers in unmasked form.
• Customer support communications: any information you share in chat conversations, emails or other correspondence with our support team.

Information collected automatically:

• Technical data such as your IP address, device type, operating system, browser version, and connection type.
• Session data including login times, pages visited, games played, bets placed, and session duration.
• Cookie and tracking data as described in the Cookies section below.

3 How We Use Your Data

z7c uses the personal data we collect for the following purposes:

• Account management: creating and maintaining your z7c account, verifying your identity, processing login authentication, and communicating account-related updates.
• Payment processing: handling deposits and withdrawals in PKR through your chosen payment method — including JazzCash, Easypaisa, Raast, bank transfers, cards and mobile wallets.
• Platform personalisation: customising your experience based on your game preferences, betting history, and VIP tier to surface relevant content, promotions and recommendations.
• VIP Programme management: tracking your activity to calculate VIP tier eligibility, cashback amounts, and associated benefits.
• Security and fraud prevention: monitoring activity to identify and prevent fraudulent transactions, account takeovers, money laundering, and other prohibited conduct.
• Responsible gaming: using session and usage data to identify patterns that may indicate problematic play, and to enforce any deposit limits or self-exclusion requests you have made.
• Customer support: resolving issues, answering questions, and maintaining records of support interactions to improve service quality.
• Platform improvement: analysing aggregated, anonymised usage data to identify bugs, improve performance, and develop new features.
• Marketing: if you have opted in to receive promotional communications, we may send you information about bonuses, new games, and seasonal promotions. You can opt out at any time by contacting support.

4 Legal Basis for Processing

Where data protection laws require us to have a lawful basis for processing your personal data, z7c relies on the following:

• Contract performance: processing necessary to fulfil our obligations to you as a registered account holder — including account management, payment processing, and support.
• Legitimate interests: security monitoring, fraud prevention, and platform improvement, where these interests do not override your rights.
• Legal obligation: identity verification and record-keeping required to comply with applicable anti-money laundering and financial due diligence requirements.
• Consent: where we rely on consent — primarily for marketing communications — you can withdraw that consent at any time by contacting support.

5 Who We Share Your Data With

z7c does not sell your personal data. We do not share it with third parties for their own marketing purposes. Data is shared only in the following limited circumstances:

• Payment processors: the payment providers that handle your transactions — including JazzCash, Easypaisa, Raast partners, and card processing networks — receive the data necessary to process your deposit or withdrawal. These providers operate under their own privacy and security standards.
• Identity verification providers: where required to verify your identity before a large withdrawal, we may share your name, date of birth and document details with a third-party verification service. These providers are contractually restricted from using your data for any other purpose.
• Fraud prevention services: anonymised or pseudonymised data may be shared with fraud detection partners to protect the integrity of the platform and all accounts on it.
• Technology and hosting partners: infrastructure providers who host and run the platform may have access to platform data as part of their service. They operate under strict data processing agreements.
• Legal requirements: if required by law or a valid legal process, z7c may disclose data to relevant authorities. We will only do so to the extent legally required.

All third parties with access to your data are required to maintain confidentiality and process it only for the specific purpose for which it was shared.

6 Payment Data & PKR Transactions

All financial transactions on z7c — deposits and withdrawals — are conducted in Pakistani Rupees (PKR). Payment data is processed through encrypted connections to our payment partners. z7c does not store complete card numbers, mobile wallet credentials or bank account login details on its own servers.

Transaction records — including amounts, dates, and payment method types — are retained as part of your account history for security, dispute resolution, and regulatory compliance purposes. These records are accessible to you through your account transaction history.

Withdrawals are subject to identity verification before processing where the withdrawal amount meets our review threshold. This verification step is standard practice to protect your account from unauthorised withdrawal requests.

7 Cookies & Tracking Technologies

z7c uses cookies and similar tracking technologies on the platform for the following purposes:

• Essential cookies: required for the platform to function correctly. These include session authentication cookies that keep you logged in and preference cookies that remember your settings. These cannot be disabled without breaking core platform functionality.
• Analytics cookies: used to understand how players navigate the platform, which pages or games are visited most, and where technical issues may be occurring. This data is processed in aggregated, anonymised form.
• Security cookies: help detect and prevent fraudulent activity including account takeover attempts and unusual login patterns.

Most browsers allow you to manage cookie preferences through their settings. Disabling essential cookies will affect your ability to use the platform normally. Disabling analytics cookies will not impact your gameplay or account functions.

8 How Long We Keep Your Data

z7c retains personal data for as long as your account is active and for a period afterwards as required by applicable legal obligations. Specifically:

• Account information is retained while your account remains open. If you close your account, we will retain the data for a reasonable period to handle any outstanding queries or disputes.
• Transaction and payment records are retained for a minimum period to comply with financial record-keeping requirements applicable to our operations.
• Identity verification documents are retained for the period required following completion of the verification, after which they are securely deleted.
• Customer support communications are retained for quality assurance and dispute resolution purposes for a reasonable period following the last interaction.

When data is no longer required, it is securely deleted or anonymised so it can no longer be linked to you as an individual.

9 How We Protect Your Data

z7c implements a range of technical and organisational measures to protect your personal data from unauthorised access, loss, alteration or disclosure. These include:

• Encrypted connections (HTTPS/TLS) for all data transmitted between your device and the z7c platform.
• Encrypted storage for sensitive data including payment credentials and identity documents.
• Access controls ensuring that only authorised personnel can access personal data, and only to the extent necessary for their specific role.
• Regular security monitoring and penetration testing to identify and address vulnerabilities before they can be exploited.
• Two-factor authentication options for account login.

While we take every reasonable precaution, no digital platform can guarantee absolute security. If you become aware of any unauthorised access to your account, contact z7c support immediately so we can take action.

10 Your Privacy Rights

As a z7c player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team — we will respond within a reasonable timeframe.

11 Minors

z7c is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Registration requires confirmation of age and, where verification is triggered, supporting documentation.

If we become aware that a minor has registered on the platform, the account will be immediately closed and any associated personal data deleted. If you believe a minor has created a z7c account using false age information, please contact our support team so we can investigate and take appropriate action.

12 Updates to This Policy

z7c may update this Privacy Policy from time to time to reflect changes in our data practices, applicable laws, or platform features. When changes are made, the "Last updated" date at the top of this page will be revised accordingly.

For significant changes that directly affect how your personal data is used, we will make reasonable efforts to notify you — either through an in-platform notification or by other available means. Your continued use of z7c after any updated policy is published constitutes your acceptance of the changes.

We recommend checking this page periodically so you are always aware of how your information is being handled.

13 Contact Us About Privacy

If you have questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal data is being handled, please reach out to z7c customer support. Our team is available 24 hours a day, seven days a week.

You can contact us at: [email protected]

For related reading, see our Terms and Conditions, Responsible Gaming page, and FAQ.